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Terms & Conditions Policy

Last updated: October 6, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

-Application means the software program provided by the Company downloaded by You on any electronic device, named GrowthGenie360.

-Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google (Google Play Store) where the Application has been downloaded.

-Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

-Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to GrowthGenie360 LLC, PO Box 2291, Lebanon, TN 37088.

-Country refers to: Tennessee, United States.

-Device means any device that can access the Service such as a computer, cellphone, or digital tablet.

-Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.

-Service refers to the Application.

-Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.

-Free Trial refers to a limited period that may be free when purchasing a Subscription.

-Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

-Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

-You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company.
These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions.
By accessing or using the Service, You agree to be bound by these Terms and Conditions.


If You disagree with any part of these Terms and Conditions, then You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Company's Privacy Policy, which describes Our policies and procedures on the collection, use, and disclosure of Your personal information.
Please read Our Privacy Policy carefully before using Our Service.

Service Description

GrowthGenie360 provides an all-in-one business automation and marketing platform designed to help small businesses streamline operations and grow.


Our platform includes, but is not limited to, tools for customer relationship management (CRM), lead capture, marketing automation, email and SMS campaigns, appointment scheduling, funnel building, website hosting, sales pipelines, review management, and reporting dashboards.

Access to specific tools or features may depend on Your selected subscription plan.
The Company may update, improve, or discontinue certain features at any time to enhance the Service or maintain performance and security.

Account Sharing

You may operate more than one business that you, your spouse, or a business partner owns from one GrowthGenie360 account.

The Company does not permit sharing a GrowthGenie360 account with any business you do not own in whole or in partnership.
Account sharing in this manner is strictly prohibited and may result in account termination.

The Company may allow special pricing at its sole discretion for additional or simplified business accounts.
For more information, please contact [email protected].

Email Marketing Policy

In accordance with the CAN-SPAM Act and GDPR, effective September 1, 2023:

All marketing emails sent from our Application must be sent from a domain-based professional email address.

You must maintain a clean and accurate subscriber list and honor all unsubscribe requests within 30 days.

Subscribers must opt-in before receiving marketing content. “Opt-in” includes written or verbal permission, purchase interactions, or completed forms

.

You must run Your email list through validation software (such as GrowthGenie360’s validator) at least once every three months, and remove inactive contacts who have not engaged for more than six months.

Selling or sharing subscriber information with third parties is strictly prohibited and violates our Privacy Policy.

You must comply with GrowthGenie360’s Acceptable Use Policy when using the Email feature.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide.


If such assignment is ineffective, You grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, and distribute such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by the Company.


We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise You to read the terms and privacy policies of any third-party websites You visit.

Termination

We may terminate or suspend Your access immediately, without notice, for any reason, including breach of these Terms.
Upon termination, Your right to use the Service ceases immediately.

Refunds and Customer Responsibilities 

All sales are final.


Due to the proprietary nature of the systems, templates, workflows, and automations within GrowthGenie360, refunds will not be provided for subscriptions, setup services, onboarding, or premium system templates.

We provide a Free Trial and a Monthly Service option so you can evaluate the software before committing to a long-term plan.


All features are available at the monthly level to ensure an informed decision.

If You need assistance with setup or troubleshooting, Our support team is available via live chat, email, or scheduled video sessions.


You are responsible for maintaining open communication with our team to ensure successful use of the Service.

Failure to Respond or Participate 

If GrowthGenie360 makes reasonable, documented efforts to contact You for onboarding, support, or billing—and You fail to respond, cooperate, or provide necessary access—You acknowledge that such non-responsiveness constitutes fulfillment of Our service obligations.


In these cases, You are not entitled to any refund, credit, or chargeback on the basis of non-use, lack of progress, or inability to achieve results.

Proof of Contact Clause 

“Reasonable efforts to contact” means at least three (3) documented outreach attempts made via one or more of the following within a fourteen (14) day period:

-Email to the primary address on file

-SMS message to the registered phone number

-Phone call or voicemail to the provided contact number

-In-app message or chat within the platform

-If such attempts are logged and receive no response, GrowthGenie360 will consider its communication obligations satisfied.
-Screenshots, CRM logs, or timestamped communication records are valid proof of these attempts for dispute resolution or chargeback defense.

Consumer Rights and Fair Resolution 

GrowthGenie360 is committed to fair and transparent communication with all customers.
If You believe a billing or service issue occurred in error, contact Us within thirty (30) days of the issue.


We will review the concern, provide a written response, and offer a resolution consistent with these Terms.

While refunds are limited and all sales are final, We may provide additional assistance, extended support, or technical accommodations when appropriate.


Failure to respond to outreach attempts or participate in scheduled onboarding or troubleshooting sessions waives Your right to claim service failure or non-delivery.

Limitation of Liability, “AS IS” Disclaimer, Governing Law, and Other Provisions

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. Each party's liability will be limited to the greatest extent permitted by law in these states.

 

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:
By email:
[email protected]

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